This report presents the outcomes of the 2021 annual Put up-Distribution Monitoring (PDM) train of UNHCR’s City Primary Wants Money Help Program in Jordan. Via a banking community of automated teller machines (ATMs) geared up with iris-scanning expertise, in addition to, more and more, cell pockets expertise, the company pays out round $5.5 million monthly to greater than 33,000 weak refugee households throughout the nation. The inhabitants of concern to UNHCR in Jordan consists primarily (90+%) of Syrian refugees, however the group additionally assists roughly 3,000 refugee households from different international locations comparable to Iraq, Sudan, Somalia and Yemen.1 Help is designed to allow refugees residing outdoors of city camps all through Jordan to satisfy their fundamental wants and scale back their vulnerability to safety dangers. The outcomes of this monitoring train counsel that, as anticipated and has been the case constantly over the previous few years, a majority of respondents are utilizing the money to satisfy important present family wants. These bills are primarily for hire and meals and, to a lesser extent, for utilities, well being care, debt reimbursement and transportation prices. The proportion of respondents who spend their cash on meals has elevated steadily since 2018. Completely different governorates present distinct money spending patterns; with Amman and Zarqa showing to be significantly costlier environments. 14% of non-Syrian respondents and seven% of Syrian respondents surveyed for this train stated they’d used money to scale back their money owed. For all respondents, no matter nationwide origin, this determine was 10%. This transformation represents a 6% improve from 4% for all respondents in 2020. This year-over-year improve is maybe indicative of the heightened challenges introduced by 2020 and 2021. Via common post-distribution monitoring, UNHCR goals to observe the diploma to which fundamental wants money recipients depend on destructive coping methods. We discover that destructive coping mechanisms stay pervasive, although many are at their lowest ranges for the reason that previous 4 years. Nevertheless, one encouraging function of the 2021 information is the primary instance of a considerable drop in rCSI scores to fifteen.5 for non-Syrian refugees and 13.4 for Syrian refugees interviewed for this research. This can be a promising growth because it reverses the upward development began on the finish of 2019 by a big margin. However vigilance should be maintained as a result of the proportion of respondents who stated they’d resorted to exploitative labor elevated exponentially, from lower than 2% in 2020 to fifteen% (for Syrian respondents) and 11% (for non-Syrian respondents). One other coping mechanism for a lot of refugee households in Jordan is debt. The proportion of money recipients interviewed for this research who’ve debt stays fixed at round 89%, which can point out continued difficulties in assembly family wants with out there sources of earnings. Whereas Syrian refugee households have been extra prone to have borrowed within the 30 days previous the survey, their general degree of debt and related worries have been decrease. Given the significance of debt as a coping mechanism for the inhabitants of concern to UNHCR, it is suggested that UNHCR continues to work in the direction of monetary inclusion and entry to credit score for its inhabitants underneath its jurisdiction. The contributions of UNHCR’s fundamental wants money help to the residing situations of city refugees are clear. Though money doesn’t appear to be an answer to all issues, apparently having no important impression on entry to livelihoods and on well being, it’s recognized by virtually all respondents as bettering their high quality life and decreasing emotions of stress. Nonetheless, 9 out of ten respondents proceed to be involved about the way forward for their family. Suggestions on service supply is mostly optimistic. 72% of Syrian respondents and 65% of non-Syrian respondents surveyed obtained support on the day they anticipated it, with those that didn’t citing a scarcity of planning data or delays in delivering support ‘cash. 12% of Syrians and 18% of non-Syrians, respectively, stated they skilled poor service in banks. This can be a marked enchancment from mid-2020, when solely 45% of respondents felt that CAB workers handled them with respect. As was the case in earlier years, recipients cited quite a few iris scan makes an attempt and out-of-service ATMs as the commonest issue encountered when withdrawing help. Though biometric identification stays probably the most safe mechanism in opposition to fraud, this isn’t essentially appreciated by a beneficiary inhabitants wanting the flexibleness to nominate an alternate fundraiser when wanted. Additional communication about the advantages of iris authentication and the choices out there to those that are unable to withdraw money in any given month would tackle a lack of know-how amongst recipients of cash by scanning the iris. Journey time to the place money help was spent seems to have recovered from final 12 months’s excessive ranges, with the vast majority of respondents having the ability to attain the place of expenditure in lower than quarter-hour. Consciousness of the UNHCR helpline and the providers it gives stays universally recognized, with 70% of Syrian respondents and 78% of non-Syrian respondents utilizing the helpline or assist desk UNHCR. That is accompanied by a proportionally excessive degree of satisfaction with the Group’s response to their request. UNHCR in Jordan stays on the forefront of innovation in money distribution and its studying program is in depth. In 2022, it is suggested that the operation add a panel research element to the PDM train. This might take the type of household diaries collected for chosen beneficiaries in individual and/or through cell apps presenting a variety of detailed questions (e.g. on bills) at common intervals. In a context the place sturdy options and native integration are related for a big proportion of displaced individuals in Jordan, the money switch program would profit from data-driven insights into the pathways by which the lives of money switch recipients evolve. in exile over time and will ultimately enable them to prosper with out monetary support.